SHIPPING & RETURN POLICIES

Shipping Information

1. Delivery Time Frames

Delivery time frames are not guaranteed and are rough estimations given to us by our allocated couriers. Delivery is only available from Monday to Friday, 9:00am 5:00pm. Please do not allocate hours as the courier company cannot deliver within allocated time frames.

 

Estimated Delivery Times
Victoria	3-6 Working days
New South Wales	4-7 Working days
Australian Capital Territory	4-7 Working days
Queensland	4-8 Working days
South Australia	3-7 Working days
Tasmania	5-10 Working days
Northern Territory	7-14 Working days
Western Australia	5-12 Working days

 

CHRISTMAS DELIVERY CUT-OFF

Due to a big increase in customer orders and congested courier traffic as we approach Christmas, LSG advises to see below for our Christmas cut-off dates for items to be delivered and received in time for Christmas.

We advise to plan ahead and place your orders before the dates laid out below:

*Please note: The cut-off dates are provided by our couriers for your convenience. Unfortunately we are unable to guarantee the arrival of your products before Christmas under any circumstances.

*Next Business Day delivery is available for certain products only, and will depend on your location. We recommend to check the postage calculator to see which delivery services are offered for your area.

1.1 Standard Delivery

Our Standard Delivery service offers nation-wide, reliable door-to-door, street level/ground floor delivery only. Pricing is based on the weight of the items & the zone that your postcode falls into.

Our couriers will not deliver large items upstairs, enter homes, or provide installation/removal services. For items that weigh more than 40kg, they will require assistance in unloading. Contact number is required for delivery.

If the drivers deem the delivery location to be safe, they may leave it at the premises. You can also opt in for Authority to Leave.. If you do not want this to be left, please notify us as soon as you have placed the order as we ship on a next business basis.

Delivery time frames are not guaranteed and are rough estimations given to us by our allocated couriers. Delivery is only available from Monday to Friday, 9:00am – 5:00pm. Please do not allocate hours as the courier company cannot deliver within allocated time frames.

IMPORTANT NOTE: If your item/s is returned back to our warehouse as un-deliverable or incorrect address, there will be a re-delivery fee.

 

1.2 Express Delivery

Our Express Delivery is available for selected items to Melbourne and Sydney Metropolitan areas. To check if Express Delivery is available, enter your postcode into the freight calculator either on the product page or the shopping cart.

Special Offer: Express Delivery Orders made and booked in before 11:00am (AEST, Melbourne Time zone) will qualify for Same Day Delivery.
Subject to availability. Order must be booked into the Delivery Booking Request portal prior to 11:00am (AEST, Melbourne Time zone) to qualify.

Once you’ve placed your order, you will receive a Delivery Booking Request email, which will allow you to book in a day and time slot, and agree to our express delivery terms and conditions.

Like our standard delivery service, express delivery couriers will only deliver to your front door, on a ground floor location. They cannot deliver large items upstairs, enter homes, or provide installation/removal services. For items that weigh more than 30kg, they will require assistance in unloading. Contact number is required for delivery. Once your order has been processed, on dispatch day, our dispatch team will call to confirm a delivery day & time frame. If confirmation is not obtained, our team will call again on another day to seek confirmation, and will halt the delivery until confirmation is received. Unfortunately we cannot deliver without verbal or written confirmation.

PLEASE NOTE: Missed delivery will incur a re-delivery & return fees if item is returned to our warehouse or need to be re-booked.

For more information, see below for our Delivery Terms and Conditions

 

1.3 Specialised Delivery (Room of Choice)

Available to select metropolitan areas. This option will appear in the shipping calculator and checkout to orders that qualify. This service is also referred to as Specialised Delivery.

Better Timing and Notifications
– Choice of delivery date when contacted by our service providers

Assistance-Free, Into-the-Room of Choice Service
– Delivery to your room of choice, within two flights of stairs and a maximum of 25 stairs
– No assistance required for any delivery (including items specified as Big & Bulky)

How it works:
1. Once you’ve placed your order with us and have chosen Specialised Delivery, we’ll send you an email asking you to complete a Site Risk Assessment.
2. Once complete, we’ll book in your job and our service providers will contact you within 2 business days to schedule in a booking date and time.
3. Our service providers will deliver your products to your room of choice.

Specialised Delivery Terms & Conditions:
• Standard transit times apply
• This service does not include assembly. Any addditional assembly service purchased will be conducted by a specialist assembly provider after the date of delivery

 

1.4 Room of Choice + Install

Available to select metropolitan areas. This option will appear in the shipping calculator and checkout to orders that qualify. This service is also referred to as Delivery & Installation, D&I or Room of Choice & Install.

Service Guidelines

1. Delivery and installation into your room of choice, within two flights of stairs and a maximum of 25 steps
2. Doesn’t include concreting, or permanently fixing the product to the ground, flooring or walls.
3. Rubbish removal is conducted upon request only
4. Standard transit times apply
5. Larger items may require multiple site visits to build
6. Assembly booking dates of outdoor equipment is dependent on the weather and light. Dates may be rearranged due to bad weather or when there is insufficient daylight to complete the job

How it works:

1. Once you’ve placed your order with us and have chosen Delivery & Installation, we’ll send you an email asking you to complete a Site Risk Assessment
2. Once complete, we’ll book in your job and our service providers will contact you within 2 business days to schedule in a booking date and time
3. Our service providers will deliver and install your products

Delivery & Installation Terms & Conditions:

1. You acknowledge that any pets and/or dogs on the property are to be restrainted from the time our service providers arrive on site and for the duration of the work being carried out.
2. You must declare and provide a detailed description of any site hazards or challenges which may present themselves during any work carried out by our service providers.
3. Missed deliveries will incur a re-delivery fee. Delivery charges will not be refundable if cancelled on an D&I service that is already confirmed and booked with our service providers.
4. Please double check that you have not purchased any additional assembly services, as additional assembly services (added from the Assembly Services page) will not be needed when Delivery & Installation is purchased. Although our team will try their best to look out for this, we advise double checking all contents in your shopping cart pre-purchase.

 

1.5 Late Deliveries

We or our carriers will always try to arrive on time, but will not be held responsible for late arrival due to unforeseen circumstances. Please allow for up to 14 working days for your delivery.

 

1.6 Refund and Replacement

In accordance with our courier’s guidelines, refund or replacement due to delayed deliveries can only be arranged 25 working days after dispatch.

2. Door to Door Delivery

Our delivery service may vary among carriers. Since most carriers deliver to the curb side immediately adjacent to their vehicle and regard inside delivery as an extra service cost, it may be necessary for you to assist or move merchandise into your home, this is especially relevant if you live in a block of flats as carriers will only deliver to the ground floor entrance to the block.

Be sure to include one or two phone numbers in case the carrier needs to notify you to arrange delivery. All deliveries are made Monday Friday between 9am & 5pm. Our carriers are unable to give specific times for delivery.

2.1 Non-Ground Floor Deliveries and Steps

Due to Australian Occupational Health and Safety regulations deliveries above or below ground floor are at the carrier’s discretion and are not guaranteed. This includes (but not limited to) steps that are immediately outside the premises, which are required to climb in order to gain access to the property.

2.2 No-one Home

If when the carrier arrives with your goods after pre-arrangement without an Authority to Leave Unattended and there is no-one present to receive them, they will be returned to the carrier’s depot, or to the supplier. In this case you will be liable for charges for re-delivery. If the order is subsequently cancelled, you will be liable for all carriage charges and a 15% restocking fee also.

2.3 Warranties

Fitness equipment delivery and installation is done by trained professionals from or contracted by LSG. Fitness equipment installation by contractor does not alter or add to LSG’s standard warranty or delivery terms and conditions.

3. Large Items (Over 40kg)

Due to Australian Occupational Health and Safety regulations someone must assist the driver with unloading the item if it is too heavy to be moved by one person. If no one is available to assist, a tail gate truck will be required to unload the item. The tail gate service will incur an additional charge. Please contact us via email or phone if this is required.

4. Short Deliveries and Damage to Packaging

You are responsible for counting the amount of cartons you receive and ensuring that this amount matches the amount on the carrier’s delivery note. If this amount does not exactly match what you have received. you must note the number of cartons on the carrier’s delivery note.

Damage to packaging must be stated on the delivery note next to your signature. You must cross out “delivered in good condition” from the carrier’s delivery note (if applicable). If the item has been damaged we will require you to email us at support@gflgroup.com.au, with a description of the damage and photos attached so we can organize a remedy for the damage.

Short deliveries and damage to packaging must be reported to Lifespan within 2 working days of signing. Neither Lifespan nor the delivering carrier can be held responsible for short deliveries, damages to packaging and/or items if you do not note them on your delivery note. This does not affect your statutory rights in the event of the goods being faulty.

5. Drop Shipped Items (Direct from supplier)

Some items may be shipped directly from a supplier. These items may have a 48-hour dispatch time, and can be expected to have a delivery time of 3 to 10 days depending on location.

6. PO Box and GPO Box Addresses

Delivery cannot be made to PO Box or GPO Box addresses.

7. Will Not Fit

If it is found that the product ‘will not fit’ through/around any doors/stairwells etc. and the product is subsequently returned, you are responsible for all outward and return carriage costs and a 15% restocking fee is applicable. Please contact us if you have any narrow door-ways or unusual obstacles that couriers may encounter when delivering your product so we can advise or plan ahead.

Click & Collect

Return Policy